The symbol PBX systems normally stands for Private branch exchange. A pbx system can be used in a company for the communication process. When you use the PBX phone system communication becomes much easier. People are able to communicate within the organization and also to the people of the outside world. Communication is made possible by using the different channels available in the PBX that include a voice over the IP and the Analog. The Analog or the ISDN, the voice over the IP can be used as the communication channel in the PBX.
One Is able to connect more phone than the ones that are physical. There are free calls for the members of an organization. It also has some other special features that include; transfers, voice mail call recording, the interactive voice menu(IVRS) and also the ACD call queues.
The PBX systems can either be hosted or virtual solutions. One Can also find them in in-house solutions which can be used in one’s own hardware. If you want a flexible system then the PBX system is the best. The flexibility is due to the usage of interfaces and open standards. There are modern phones which are made with the standard hardware, that is cheaper and also it is easily replaced using the closed system.
When one switches to a PBX system there are many benefits that one enjoys. All the calls in one organization are directed to one number, thus bringing these advantages of centralization of all the calls thus acting as a receptionist. Instead of giving out a lot of numbers in an advertisement you can give out only one. One can just list down one number, this is possible while using the PBX system.
Another advantage is that there is automation. An institution does not need to necessarily employ a receptionist so as to answer the many calls. It automatically directs the call to a specific person.
There is also flexible call routing while using a PBX system. Its special features are not possible while just using a normal phone. meanwhile if you are invited to a meeting and you were waiting for a specific call. One can just set the PBX system in such a way that the PBX system can forward the calls to another phone if the phone has rang several times.
There is a variable access of calls in the company thus there is minimal interruption in the company. The PBX control panel only allows you to give the different access to the different extensions. The system acts as a storage device for all the calls that are made into the organization.